Shipping policy
SHIPPING POLICY
Last updated: August 19, 2026
Thank you for shopping with MARKET MASTER. We are committed to processing and delivering your order safely and on time.
1. ORDER PROCESSING
Orders are normally processed within 1 to 3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotional periods, holidays or unusually high order volumes, processing may take slightly longer.
2. SHIPPING AND DELIVERY
After your order has been processed and shipped, delivery is generally expected within 3 to 7 business days, depending on the delivery location and courier service.
Delivery times may vary for remote or difficult-to-reach locations.
The estimated delivery period is only an estimate and is not a guaranteed delivery date.
3. SHIPPING CHARGES
Free shipping is available on eligible orders as displayed on our website.
If shipping charges apply, the applicable shipping fee will be displayed during checkout before you complete your purchase.
4. ORDER TRACKING
Once your order has been shipped, tracking information may be provided through the contact details associated with your order.
You can use the tracking information provided by the courier to check the status of your shipment.
5. DELIVERY ATTEMPTS
The courier may make multiple delivery attempts.
Please ensure that the shipping address, phone number and other delivery information provided during checkout are accurate.
If the courier is unable to deliver the order because of an incorrect address, unavailable recipient, refusal to accept the package or other customer-related reasons, additional delivery arrangements may be required.
6. DELAYED DELIVERY
Delivery may be delayed due to circumstances outside our reasonable control, including:
• Weather conditions
• Natural disasters
• Public holidays
• Courier delays
• Transportation disruptions
• Incorrect or incomplete address information
• High order volumes
• Other unforeseen circumstances
If there is a significant delivery issue, please contact our customer support team.
7. DAMAGED PACKAGE OR PRODUCT
If your package appears damaged at the time of delivery, please take photographs or videos of the package before opening it whenever possible.
If the product inside is damaged or defective, contact us as soon as possible with:
• Order number
• Customer name
• Photographs or video of the package
• Photographs or video of the product
• Description of the issue
We will review the request and provide an appropriate resolution according to our Return & Refund Policy.
8. WRONG PRODUCT RECEIVED
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the product received.
After verification, we may arrange a replacement, return or other appropriate resolution.
9. ADDRESS CHANGES
Please contact us as soon as possible if you need to change your shipping address.
Address changes may not be possible once the order has been processed or shipped.
MARKET MASTER is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
10. INTERNATIONAL SHIPPING
At this time, MARKET MASTER primarily serves customers within India.
International shipping, if available in the future, will be subject to the applicable shipping charges, delivery timelines, customs duties and other requirements.
11. DELIVERY CONFIRMATION
An order may be considered delivered when the courier service records the shipment as delivered to the shipping address or recipient provided with the order.
If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so we can assist you.
12. CONTACT US
For questions regarding shipping or delivery, please contact MARKET MASTER through the contact details provided on our Contact Us page.
MARKET MASTER
Email: marketmaster2024@gmail.com
Website: www.marketmaster.co.in