Refund policy

RETURN & REFUND POLICY

At MARKET MASTER, we want you to be happy with your purchase. If there is an issue with your order or product, we are here to help.

1. 7-DAY RETURN POLICY

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging and accessories.
• The product must not have been damaged, modified, or misused after delivery.
• Proof of purchase or order details may be required.

2. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the product and packaging

Our team will review the request and provide the appropriate resolution.

3. WRONG PRODUCT RECEIVED

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or another suitable resolution.

4. NON-RETURNABLE CONDITIONS

A return may not be accepted if:

• The product has been used, damaged, or modified by the customer.
• The product is returned without its original packaging or included accessories.
• The product shows signs of misuse or accidental damage.
• The return request is made after the applicable return period.

5. REFUNDS

Once an approved return is received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the order, subject to payment gateway processing timelines.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

6. RETURN SHIPPING

For products that are damaged, defective, or incorrectly delivered, MARKET MASTER will review the issue and provide return instructions where applicable.

For other eligible returns, return shipping conditions may depend on the reason for the return.

7. ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

8. HOW TO REQUEST A RETURN

To request a return, contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos, if applicable:

Our customer support team will review your request and provide further instructions.

9. CONTACT

For return or refund assistance, please contact MARKET MASTER through the contact details provided on our Contact Us page.

We reserve the right to review each return request and determine eligibility according to this policy and applicable law.

This policy is intended to provide clear information to our customers and does not limit any rights available to consumers under applicable law.